RealBright Terms of Service

1. Who We Are

RealBright is operated by J Group, LLC (“RealBright,” “we,” “us,” or “our”), a Missouri limited liability company.

2. Eligibility and Account Registration

• You must be at least 18 years old to use the Service.
• You are responsible for maintaining the confidentiality of your credentials.
• You agree that the information you provide is accurate and kept up to date.

3. The Service and AI Outputs

The Service provides tools for real-estate marketing assistance, including (without limitation) virtual staging, image generation, and copy generation (e.g., listing descriptions, posts, emails). Outputs may be generated using automated or AI-based systems.

No guarantee of uniqueness: Output may not be unique and other users may receive similar or identical outputs.

4. Plans, Subscriptions, and Billing

• Subscriptions renew automatically until canceled. You can manage or cancel in the billing portal.
• Fees are charged in advance for each billing period. Taxes may apply depending on your jurisdiction.
• We may change pricing or plan features prospectively. If required, we will provide notice in the app or by email.
• Unless required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods.
• If a payment fails, we may suspend or downgrade access until payment is received.

5. Acceptable Use

You agree not to misuse the Service. Prohibited conduct includes:

• Violating any law or third-party rights.
• Uploading unlawful, infringing, or deceptive content.
• Attempting to reverse engineer, scrape, probe, or bypass security or usage limits.
• Using the Service to generate content that is discriminatory, harassing, or otherwise harmful.
• Publishing outputs as “MLS compliant” or “guaranteed” without independent verification.
• Using the Service to develop, generate, or distribute malware, exploits, or other harmful code.

6. Your Content; Rights and Responsibilities

You retain ownership of photos, text, and other materials you upload (“Input”). As between you and RealBright, you own the results generated for you (“Output”), subject to these Terms and any third-party provider terms that may apply.

You grant RealBright a limited license to host, store, process, and display Input and Output solely to provide and improve the Service, prevent abuse, comply with law, and enforce these Terms.

You represent and warrant that you have all rights necessary to provide Input and to grant the license above, and that your Input and use of the Service will not violate any law or third-party rights.

7. RealBright Intellectual Property

The Service (including its software, design, text, graphics, logos, and all related intellectual property) is owned by RealBright or its licensors and is protected by applicable laws. Subject to these Terms, RealBright grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes.

Except for the rights expressly granted to you, no rights are granted, and you may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Service.

8. Real Estate, MLS, and Professional Disclaimers

• RealBright is not a real estate broker, agent, appraiser, attorney, or fiduciary.
• RealBright does not provide legal advice, compliance advice, or MLS approval.
• You are responsible for disclosures and compliance (including fair housing laws and MLS photo rules, including rules about virtual staging, image manipulation, and required disclosures).

9. Third-Party Services

The Service may integrate third-party services (e.g., payment processors, hosting providers, analytics, or AI providers). Your use of those services may be subject to their terms and privacy practices. RealBright is not responsible for third-party services.

10. Suspension and Termination

We may suspend or terminate access to the Service if you violate these Terms, pose risk to the Service, or as required by law. You may stop using the Service at any time and cancel paid plans through the billing portal.

After termination or account closure, we may delete or anonymize your Input and Output in accordance with our retention practices and applicable law. We may retain certain information as needed to comply with legal obligations, resolve disputes, enforce these Terms, prevent fraud or abuse, or maintain backups.

Data export request: After termination, you may request a download of your available account data by emailing support@getrealbright.com. We may ask you to verify your identity before fulfilling a request.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUTS WILL BE ACCURATE OR ACCEPTED BY MLS, BROKERAGES, OR ANY THIRD PARTY.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REALBRIGHT WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. IN ALL CASES, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO REALBRIGHT IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.

13. Indemnification

You agree to indemnify and hold harmless RealBright and J Group, LLC from claims arising out of your Input, your use of the Service, your violation of these Terms, or your violation of any law or third-party rights.

14. Dispute Resolution; Binding Arbitration; Jury Trial Waiver; Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a trial by judge or jury. It also contains a class action waiver.

Jury trial waiver: By agreeing to arbitration, you and RealBright are each waiving the right to a trial by judge or jury for covered claims.

Informal Resolution First. Before starting arbitration, you agree to first contact us at support@getrealbright.com with a brief description of your dispute and your contact information. We will try to resolve the dispute informally. If we cannot resolve it within 30 days, either party may initiate arbitration.

Binding Arbitration. Except as described under “Exceptions,” any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including the formation, interpretation, breach, or termination of these Terms) will be resolved by final and binding arbitration, rather than in court, and governed by the Federal Arbitration Act.

Arbitration Rules and Provider. The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable rules (including, if applicable, the Consumer Arbitration Rules). The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court may decide whether a claim may proceed as a class action.

Location / Remote Option. The arbitration will take place remotely by video or telephone unless the parties agree otherwise. If an in-person hearing is required, it will be held in the county (or equivalent) where you reside, unless you and RealBright agree to a different location.

Costs. Payment of arbitration fees will be governed by the AAA rules. We will not seek to recover our attorneys’ fees and costs from you unless the arbitrator determines your claim is frivolous or brought for an improper purpose.

Class Action Waiver. You and RealBright agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of representative or class proceeding.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may also seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights or confidential information.

Opt-Out. You may opt out of this arbitration agreement by emailing support@getrealbright.com within 30 days of first accepting these Terms, stating your name, the email address associated with your account, and that you are opting out of arbitration. If you opt out, neither you nor RealBright will be bound by this arbitration agreement.

Severability. If any portion of this section is found unenforceable, the unenforceable portion will be severed and the remainder will be enforced, except that if the class action waiver is found unenforceable, this entire arbitration section will be null and void.

Jurisdictional Limits. Some jurisdictions do not allow mandatory arbitration or waivers of certain rights. To the extent prohibited by law, this arbitration agreement will not apply.

15. Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws principles. For disputes that are not subject to arbitration or that fall within the “Exceptions” described above (including small claims and injunctive relief), you agree that such disputes will be brought in the state or federal courts located in Missouri, and you consent to personal jurisdiction and venue in those courts.

16. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice in the Service or by email. Continued use after the effective date of updated Terms constitutes acceptance.

17. Contact

Questions about these Terms? Email support@getrealbright.com.